Frequently Asked Questions

Watching movies on Flix Premiere

1. How do I watch movies on Flix Premiere?

Our Now Showing section lists all the movies we currently have available for viewing in your region. Simply browse our catalogue, choose the movie you want to watch, and select the Buy Ticket option.

2. What are Flix Premiere’s movies like?

All our movies go through a rigorous screening process to ensure we bring you a selection of quality films. We premiere new movies exclusive to Flix Premiere every week, and in many cases these are shown for the first time ever in a given territory, so we will always have something you have never seen before.

3. Which devices are supported?

You can purchase and watch movies on the following devices, and if you purchase on one device continue watching on a different device right where you left off by logging into your account:

  • Mac/PC – Recent versions of all major browser are supported
  • iPhone/iPad – Install our native app from the App Store or just use your mobile browser
  • Android – Install our native app from the Play Store or just use your mobile browser
  • Airplay – Use your iPhone/iPad to stream movies to your Apple TV.
  • More devices coming soon! – We’re hard at work to bring Flix Premiere natively to Apple TV, Roku, Amazon Fire Stick, most Smart TV platforms and Chromecast.

4. Which resolutions do you support?

All our movies are available to stream at 1080p HD quality. We also monitor your Internet connection automatically and reduce the resolution on slower Internet connections to ensure the video always plays smoothly. On certain devices/browsers the player supports choosing a specific resolution rather than relying on automatic adjustment.

5. How does Flix Premiere determine the maturity rating of movies?

Flix Premiere gathers maturity ratings of movies based on country and region. The ratings are set by a standards organization that determines whether or not the material is appropriate for children. If for whatever reason a movie or other piece of content has not been rated by a known standards organization, Flix Premiere will use its reasonable judgment to determine whether or not the material is appropriate.

Connecting your devices to a TV

6. How do I connect a Macbook/laptop to my TV?

These days most laptops have a built in HDMI port which means you can connect it to your TV using an HDMI cable, the same type of cable used to connect a Blu-ray player or other set top box. If you are using a Macbook it may be necessary to buy an HDMI adapter for the Mini Display Port.

  1. Connect the cable to your laptop and TV.
  2. Use the TV remote to change the input to the HDMI port you plugged the laptop in to.
  3. If your desktop is not shown on the TV look for the function key at the top of your keyboard with a picture of two screens and press that until the desktop is shown on the TV. You might have to hold the Fn key while pressing the function key.
  4. Use Flix Premiere normally as you would on a laptop.

7. How do I connect an iPhone/iPad to my TV?

To connect a mobile device to your TV you will need a Lightning Digital AV Adapter and an HDMI cable, the same type of cable used to connect a Blu-ray player or other set top box:

  1. Plug one end of an HDMI cable into the Lightning Digital AV Adapter’s HDMI port and the other into a spare HDMI port at the back of your TV.
  2. Connect the Lightning Digital AV Adapter to the port on your iPhone/iPad used to charge the device.
  3. Use the TV remote to change the input to the HDMI port you plugged the laptop in to, and you will see the iPad or iPhone's home screen appear on the TV.
  4. Use the Flix Premiere app from the App Store or visit flixpremiere.com with your device’s browser to find the trailer/movie you want to watch.
  5. Start playing the trailer/movie on the device, the Home screen will vanish from the TV, and the video will play in full definition. On the device you will see a screen that says the TV is connected.

8. How do I use Airplay with my Apple TV?

With the Apple TV connected to your TV choose the appropriate input on your TV and make sure the Apple TV's home screen appears:

  1. Connect your iPhone or iPad to the same Wi-Fi network as the Apple TV.
  2. Start playing a Flix Premiere video (trailer or movie) on your device using the Flix Premiere App or by visiting flixpremiere.com with your mobile browser.
  3. Once the video is playing, swipe up from the bottom of the screen to reveal the Control Centre (you may need to swipe up twice).
  4. Tap the AirPlay icon and select Apple TV.
  5. Tap outside of Control Centre to remove it and tap Play to continue watching the movie.

For more information on using AirPlay visit: https://support.apple.com/en-gb/HT204289

9. Can I use Flix Premiere on my Smart TV?

We are hard at work to bring Flix Premiere apps to all major Smart TVs. In the meantime, if your TV has a built in browser you may be able to open flixpremiere.com in that browser and use it just like you would on a Macbook/laptop. If, however, videos are not played correctly please refer to the instructions above for connecting a laptop to a TV.

Flix Premiere Billing

10. How does Flix Premiere charge my account?

Flix Premiere is a pay-per-view service. You only pay for movies you want to watch when you watch them, or you can buy a ticket bundle up front to get a discount and use those tickets later.

11. Do purchased tickets and movies expire?

Once you buy a ticket and redeem it to watch a movie you will have 48 hours to watch the movie before it expires. Additional tickets bought in a bundle deal will never expire until redeemed for a specific movie.

12. Why don't I see recently purchased tickets on all devices?

If you've recently bought tickets and are trying to use them on another device your available tickets might not be up to date on that device yet. If you are using our website you can simply refresh the page, and on any of our mobile/TV apps just visit your profile screen to have your available tickets refreshed.

13. Are my credit card details stored and how are they used?

When you specify credit card details to buy a ticket we link the card to your account for your convenience. Your card will only be charged when you initiate a payment on our website or one of our native apps on other platforms, and you can remove a card from your account permanently on your profile page at any time.

When adding a new card to your account without making a payment we will send an Authorization to your financial institution to verify that your payment method works. These requests are not charges.

14. Are my credit card details secure?

Yes, we don’t store your card details on our servers at all but rather pass them on to Stripe, a fully PCI DSS compliant provider. Stripe provides us with a unique token associated with your card which we used to initiate future purchases on your card through them.

15. Which currency will I be charged in?

Purchases made by credit card will be charged in the currency of the country in which the purchase is made. Flix Premiere is currently available in two territories: the USA where charges are in USD and the UK where charges are in GBP.

Purchases made via the Apple App Store will be charged in the currency associated with your iTunes account, regardless of the territory in which the purchase is made.